Dave Paulding

Social routing in contact centres

On: April 19, 2015

Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence, discusses the changing role of the “customer” in customer service.Read More…

The Changing Role of the ‘Customer’ in Customer Service

By: howsick

On: February 4, 2015

In: Expert Views, News

Dave Paulding, regional sales director UK and Middle East at Interactive Intelligence discusses the evolving role of customers in the whole customer service experienceRead More…

Dave Paulding

The Changing Role of the ‘Customer’ in Customer Service

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